In line with the Distance Selling Regulations 2000, PRECIOUS METAL goods, which are subject to market fluctuations, are exempted from cancellation of contract or returns under the regulations, and below is an extract from the Office of Fair Trading to highlight this:

Exceptions to the regulations

The regulations do not apply to:

• financial services

• sale of land or buildings

• purchases from a vending machine or automated commercial premises

• the use of a public pay phone

• auctions, including internet auctions rental agreements that have to be in writing (i.e. a lease for three years or more) personalised goods or goods made to a consumer's specification

• goods that cannot, by their nature, be returned

• perishable goods (eg flowers, fresh food)

• un-sealed audio or video recordings or computer software

• newspapers, periodicals or magazines

• betting, gaming or lottery services

• services that begin, by agreement, before the end of the cancellation period providing the supplier has informed the consumer before the conclusion of the contract, in writing or another durable medium, that she/he will not be able to cancel once performance of the services has begun with his/hers agreement goods or services, the price of which is dependent on fluctuations in the financial market. https://www.gov.uk/government/organisations/office-of-fair-trading

RETURNS :

In the unlikely event that an item needs to be returned, please contact us by email at the earliest convenience to discuss arrangements for the return of the item/items.  At this time we will notify you of how we require the goods to be returned, and the method of return to be used.

Within 14 days of purchase - Siebu Coins are happy to refund or exchange goods purchased from us, that customers decide they do not want upon arrival at destination. However, such refunds or exchanges may be accepted at the sole discretion of the directors, but any such return / cancellation will be subject to a 15% administration charge to cover the costs of such, and may be subject to a contract price correction in line with market conditions at the time of negotiation. Sending & Return postage costs will not be refunded.

Items may be returned if found to be the incorrect item/items, faulty or not as described within 14 days after the invoice date for a merchandise exchange or refund based on the original form of payment.  Return postage costs will be refunded based on the method used as instructed by Siebu Coins, at the time of contacting us to notify of a problem.